Shipping policy

STANDARD DELIVERY COSTS

Standard shipping within the continental US is free on all orders $200 and over, excluding tax, and after discounts are applied.Standard fulfillment & shipping takes 5-9 business days after the order is placed using DHL/USPS/UPS.

Standard shipping is a flat rate of $7.99 for all orders up until $199.99.

 

BASIC TERMS & CONDITIONS OF SHIPPING

• Orders usually ship within 5-9 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible.

• Order cancellation is only available if the order is unfulfilled. 

 

USA SHIPPING

1. WHERE DOES PULIO SHIP TO?

Pulio offers shipping across the continental U.S., as well as to the U.S. Virgin Islands, Puerto Rico, Alaska, Guam, and Hawaii.

2. HOW MUCH IS THE SHIPPING?

Standard shipping within the continental US is free on all orders $200 and over, excluding tax, and after discounts are applied. Standard shipping fee is $7.99 for all orders up to $199.99. 

The shipping fee is applied differently depending on the distance and weight, so please check the shipping fee when ordering.

3. I'D LIKE TO CHANGE MY SHIPPING ADDRESS, CAN I DO THAT?

If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number and shipping address for faster processing. Unfortunately we cannot edit your address or modify your order once your order has been packed, so please ensure that you provide the correct shipping information during the checkout. Kindly note that emailing us to change an address does not guarantee address change. Address change is not completed until you receive email confirmation from an agent that has handled your request. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.

4. MY TRACKING NUMBER HAS NO SHIPPING UPDATES, WHERE IS MY PACKAGE?

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way! If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at pulio_us@pulio365.com for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

5. I DID NOT GET A TRACKING NUMBER, HOW CAN I TRACK MY ORDER?

You should receive an automated email with a tracking number once your order has been shipped out from the warehouse. If you did not receive the email, please email us at pulio_us@pulio365.com with your order number, and we will check the status for you.

6. REFUNDS & REPLACEMENTS(ONLY USA)

If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.

• Only products purchased on Pulio.US may be eligible for a refund or replacement.

• We cannot accept items purchased from another retailer for a refund or replacement.

• We cannot replace or refund partially used products or products with broken seals.

• If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

• We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept to replace or issue a refund.

• For other inquiries please contact us at pulio_us@pulio365.com