FAQ_Neck & Shoulder V2
Q1. Can I use it continuously on one area?
Each session is 15 minutes. We recommend not using it on the same area back to back.
Q2. Why did the power turn off during use?
The device automatically shuts off to prevent overheating. This is normal. Please wait about an hour before using it again.
Q3. How can I make it feel stronger?
Pull the straps to adjust the fit for a stronger experience. You can also reposition the straps for better alignment.
Q4. Can I bring it on a plane?
Yes, the battery is under 160Wh and allowed on planes. However, airline and country rules may vary. Please check with your airline.